Our existing shopping cart never collected the customer's CVV security number. We lived with it and paid an extra percentage in merchant fees and just worked around it. But in October - traditionally our BUSIEST month - our credit card processor stopped offering us the option of not providing this number. This means we've had to contact every single customer who has ordered online to ask for this security code in order to process their credit card. I can understand that people are careful about shopping online any way, and are suspicious of these calls from us if they don't know us.
This meant I immediately had to find the answer to this dilemma. So, when we are already busy to capacity I had to start rebuilding the pages for every single item in our online store. The only way I've been able to accomplish this is by getting up at 3 or 4 am every day and working on it for 5 or 6 hours before I report to the store. One of the gas inserts alone took 13 hours to create the shopping page about it, so the process is incredibly tedious and time consuming.
Our new shopping cart is now functional and can be found here but it's not yet connected to our website. It's been built as a standalone site that's separate from our website so it could be hidden while it's been under construction, but it is usable now and you can place your orders there.
I'm excited about the new features this cart system offers. You can ask questions about a product from any page; doing so helps me know what questions other customers might have so I can provide the best information possible. If you buy the product and would like to provide a review that can help other shoppers know how you like and use it, we welcome your reviews which can be added from any product page. You can also "like" any product and add it to your Facebook page, or e-mail a friend about it.
In the coming months I'll begin integrating some of the other features this new shopping cart, such as a Live Chat capability. This is a feature I use a lot at other websites as it helps me get a quick answer to a question without digging for it.
As I've been rebuilding the pages for EACH AND EVERY PRODUCT, I've removed some slow moving items but have also added new things you're going to love (with lots more coming!) so please visit if you get a chance and give me your feedback!
Take a look and tell me what you think using the CONTACT US link at the top of the page, and please consider joining our mailing list by adding your name to the little sign up form at the bottom of every page. After I finish adding the tweaks I still have left to do then I'll be adding lots of good offers to those on our mailing list.